- Shop Carley Glam offers a 14 days return policy (from the date of receipt) for store credit only. We do not offer free returns at this time and customers are responsible for all return shipping cost.
- We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.
- We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).
- Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.
- All bathing suit sales are final. We will happily exchange the size or style within 14 business days of your delivery date. All hygienic liners must be attached and in their original place. Any liners that are removed, replaced and or reattached will not be accepted due to health regulations. Any traces of including but not limited to - perfumes, body lotions, tanning lotions/oils or smoke will not be accepted. Items that are soiled, worn, laundered or damaged will also not be accepted to exchange. If such items are returned a $25 charge will be added to your account and the items will be returned to you.